Protecting your personal data is of considerable importance to us. We shall therefore handle your data on the exclusive basis of the legal regulations (DSGVO – General Data Protection Regulation, TKG – Telecommunications Act, 2003). In this data protection declaration, we inform you about the most important factors regarding data processing within the scope of our website.

The use of our website is generally possible without providing personal data. If personal data is collected on our website (such as names, address and email addresses), the input of such data is always voluntary, as far as possible. We will never forward any such data to third parties without your explicit consent, except for economic partners such as banks (in case we make a transaction to you), a tax consultant (in case you are mentioned in our bookkeeping), shipping providers (in case of a delivery to you) and others.

We doubtlessly take all necessary precautions to secure your personal data from any case of loss, misuse, unauthorised access and disclosure. These actions include the usage of networks, which are secured by up to date firewalls and passwords in consideration of current safety standards.

We would like to point out that data transmission over the Internet (e.g. communication by email) may have security gaps. It is not possible to protect such data completely against access by third parties.

If you contact us via the (application) form on our website or by email, your data provided will be saved by us for the purpose of processing your enquiry and for the case of subsequent enquiries. We will not forward any such data to anyone else without your permission.

Whilst using one of our contact inquiries, you are able to add your email address to our mailing list in order to receive information about our latest offers. In this case, we are going to keep your contact details for this matter.
You may withdraw your consent at any given time. Therefore you can send us an informal email or click the “unsubscribe button” beneath every newsletter that is sent to you. The lawful use of your data remains unaffected until your withdrawal.

Our website uses cookies. These are small text files stored on your computing device using the browser. They are not causing any damage.

We use cookies to make our website user-friendly. Some cookies will be saved on your device until you delete them. The use of cookies enables us to recognise you on subsequent visits. If you do not want any cookies to be saved on your computer, you can set your browser accordingly so that it informs you about the use of cookies, which can be allowed in individual cases only. Please note however, that if cookies are deactivated, you might not be able to use all of the functions offered by this website to their fullest extent.

Our website uses functions of the web analysis services Google Analytics and Matomo. The service provider of Google Analytics is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. The service provider of Matomo is Cookis GmbH, 6460 Imst, Franz Xaver Rennstraße 4. Cookies are used for this purpose, allowing an analysis of the use of this website by its users. The information generated in this way is transferred to the server of the respective provider and stored there.

You can prevent this by deactivating the use of cookies on your browser.

Your IP address will be recorded, but pseudonymised immediately by deleting the last eight bits. This means that only rough localisation is possible.

Data processing occurs on the basis of the legal provisions of Art. 96, para. 3, TKG and Art. 6, para. 1 lit a (authorisation) and/or f (justifiable interest) DSGVO.

Our concern in terms of the DSGVO (justifiable interest) is the improvement of our offer and our website. Since our users’ privacy is of considerable importance to us, the user data is pseudonymised.

Our website uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests sent to us as site operators. An encrypted connection can be recognised by the fact that the address line of the browser changes from "http://" to "https://" as well as by the lock symbol in your browser line. If SSL encryption is activated, the data provided by you cannot be read by any third parties.

Our website includes plugins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. You can recognise the Facebook plugins by the Facebook logo or the "Like" button on our page. An overview of Facebook’s plugins can be found at http://developers.facebook.com/docs/plugins/.

If you visit our website, the plugin will establish a direct connection between your browser and the Facebook server. Facebook thus receives the information that you have visited our website with your IP address. If you click on the Facebook "Like" button while logged into your Facebook account, you can link the contents of our website to your Facebook profile. This allows Facebook to allocate your visit on our website with your Facebook user account. As website providers we have no knowledge of the content of the transmitted data to Facebook and their use through Facebook. For more information, please see Facebook’s privacy policy at https://de-de.facebook.com/policy.php.

If you do not want Facebook to allocate the data collected via our website to your Facebook account, please log out of your account before visiting our website.

Our website includes functions of the Twitter service provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Re-Tweet" function, the websites visited by you are linked to your Twitter account and made known to other users. At the same time data is also transmitted to Twitter. As website providers we have no knowledge of the content of the transmitted data to Twitter and their use through Twitter. For more information, please see Twitter's privacy policy at http://twitter.com/privacy.

You can change your Twitter privacy settings in your account settings at http://twitter.com/account/settings.

Our website includes functions of the Instagram service provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the contents of our website to your Instagram profile by clicking the Instagram button. This allows Instagram to allocate your visit on our website with your Instagram user account. As website providers we have no knowledge of the content of the transmitted data to Instagram and their use through Instagram.

For more information, please see Instagram's privacy policy at http://instagram.com/about/legal/privacy/.

Our website includes social plugins of the social network Pinterest provided by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). If you visit a website that contains such a plugin, your browser will establish a direct connection to Pinterest's servers. The plugin transfers protocol data to Pinterest's server in the USA. This protocol data may include your IP address, the address of the sites visited, which may also include Pinterest features, the type and settings of your browser, the date and time of your request as well as your use of Pinterest and cookies.

For more information about Pinterest's purpose, scope, further data processing and usage as well as your rights to and means of protecting your privacy, please see Pinterest's privacy policy at https://about.pinterest.com/de/privacy-policy.

Our website includes plugins from Google's YouTube site provided by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. If you visit a site that contains such a plugin, your browser will establish a connection to the YouTube servers. The Youtube server will be informed about which of our pages you have visited.

By being logged into your YouTube account, you allow YouTube to allocate your surfing behaviour directly with your personal profile. If you do not want YouTube to allocate the data collected via our website to your YouTube account, please log out of your account before visiting our website.

For more information on how user data is handled, please see YouTube's privacy policy at https://www.google.de/intl/de/policies/privacy.

Auf unseren Seiten sind Funktionen des Dienstes ISSUU eingebunden. Diese Funktionen werden angeboten durch die Issuu, Inc., 131 Lytton Ave, Palo Alto, CA 94301, USA. Mit dem Issuu-Service können Sie Dokumente mit anderen Benutzern der Issuu Service-Community im Internet verbinden, zusammenarbeiten, freigeben und mixen. Wir weisen darauf hin, dass wir als Anbieter der Seiten keine Kenntnis vom Inhalt der übermittelten Daten sowie deren Nutzung durch ISSUU erhalten. Weitere Informationen hierzu finden Sie in der Datenschutzerklärung von ISSUU Inc. unter https://issuu.com/legal/privacy

Beside our website we do also operate optimized landing pages for means of hotel online marketing. To process your request, reservation, order, activation, registration or the transmission of other contact forms on our website as well as to save and store your data we use cloud services, CRM systems and software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”), our partner in the field of hotel digital marketing. The adequate level of data protection is based on data processing agreements with the respective company. 

Our landing pages use Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics enables website operators to analyse the user behavior of the visitors. The information about the user behavior is transmitted to and stored by Google on its servers.

Your IP address is collected but immediately anonymised (for example by deleting the last 8 bits). As a result the geolocation data is less accurate.

You can prevent the data collection connected to your use of our online services through cookies and the processing of this data by Google, by installing the browser-plugin available at the following link:

https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh

ADDITIVE has an insight into data gathered through Google Analytics. This data will be used only to analyse the use of our websites and to evaluate our marketing and distribution strategies.

Our website and landing pages also use functions provided by ADDITIVE for the multi-channel monitoring of the use of our websites as well as marketing and distribution strategies like landing pages, newsletter and social media presence. Information about your visits and submitted forms on our websites are also transmitted to ADDITIVE in order to evaluate and optimize our marketing and sales measures.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the improvement of our products and services and our web presence through the analysis of the use of our website as well as marketing and distribution strategies. 

Our website and our landing pages also use remarketing functions provided by Google Inc. (“Google”) and by Meta Platforms Inc. (“Meta”). Therefore, Meta and Google will know that you have visited our website. This way visitors of our website and of our landing pages will find ads adapted to their interests on Google’s advertising platforms and on the social media platforms Facebook and Instagram.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) of the GDPR.

When you visit our landing pages a banner will inform you about the use of cookies for remarketing functions. If you continue using the website or click on the respective button you consent to the use of cookies. You can deny your consent anytime, by visiting the page containing the cookie information and denying the use in the banner that will be displayed.

In order to increase customer loyalty and to sell our services and additional services we use hotel online marketing software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) within the field of hotel marketing automation.

Therefore your data, which we gather and process in connection with your request, reservation, order, activation, registration or the transmission of other contact forms on our website, will be analysed and used to provide you with automatically generated offers for our services and additional services. Through the use of these services and systems your data will be processed and stored, at least in part, also outside of the EU or the EEC. The adequate level of data protection is based on data processing agreements. 

You can deny the use of your data for this purpose anytime by clicking on the “unsubscribe” link in the respective message. 

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit f (legitimate interests) of the GDPR.

Our objective in accordance with the GDPR (legitimate interests) is the prevention of competitive disadvantages, the increase in brand awareness and the maximisation of our economic success through an optimal use of the acquired contacts.

On our website you have the possibility to buy vouchers by using the integrated voucher software. To process your purchase and to save and store your data we use software provided by ADDITIVE Srl, 39011 Lana (BZ), Italy (“ADDITIVE”) in the context of voucher marketing. Through the use of these services and systems your data will be processed and stored in the EU. 

The data you provide is required to fulfil the contract or to carry out pre-contractual measures. Without this data we cannot conclude a contract with you. The data will not be transferred to an outside third party, except for your credit card data which will be transferred to the payment provider and to our tax accountant to fulfil our tax obligations.

The data processing takes place in accordance with the requirements of art. 6 para. 1 lit a (consent) and/or lit b (processing necessary for the performance of a contract) of the GDPR.

With your booking, we offer you the possibility to conclude a cancellation insurance with the name "Hotelstorno Plus" of the Europaeische Reiseversicherung AG. Please note that we forward your full name and travel dates to them if you decide for this offer.
Please find their data protection declaration here. You read all details concerning the conclusion of the insurance contract of their product "Hotelstorno Plus" here.
In case of a cancellation we kindly ask you to forward the details directly to the Europaeische Reiseversicherung AG via hotelschaden@europaeische.at or via fax to 0043 1 319 93 67.

You have the right to be provided with information and the right to the rectification, deletion, blocking of personal data as well as the right to data transferability, withdrawal and objection. If you are of the belief that the processing of your data contravenes data protection laws, or that your data protection rights have otherwise been infringed, you are entitled to lodge a complaint with the regulatory authorities. In Austria, this is the Data Protection Authority.

You can reach us under the following contact details:

Company Name: Hotel-Pension Auenhof Strolz KG

Address:
Family Anita und Gerald Strolz
Tannberg 345
A-6764 Lech am Arlberg
info@auenhof.com

Commercial register number: FN14606f
Sales tax ID: ATU 36050107
Principal office: Lech am Arlberg
Jurisdiction: Landesgericht Feldkirch
Fachgruppe: Hotellerie
Managing directors: Familie Strolz