Booking & cancellation info

RESERVATION CONDITIONS

With our reservation conditions as well as our general terms and conditions, we hope to make things clear for you. When you reserve a room at Hotel Auenhof, you are accepting the content of these terms and conditions. Your room with be ready for you from 3 p.m. on your day of arrival. On your day of departure, we ask that you vacate your room by 11 a.m.

Payment of external services

Please note that for payment of external services (ski pass, ski school, taxi, Lech Card, greenfee, etc.) on the hotel invoice with a credit card, we reserve the right to make a service charge of 3% of the total price.

BOOKING CANCELLATION policies
for the winter season 2024 until april and from December 2024 until April 2025

If, for whatever reason, you wish to cancel your booking up to 2 months before your arrival date, we will not charge any cancellation fee.

• 2 months to 1 month before arrival:
  40 % cancellation fee of the total arrangement
• 1 month to 1 week before arrival:
  70 % cancellation fee of the total arrangement
• Final week before arrival:
  90 % cancellation fee of the total arrangement
• No show or early departures:
  total price of the booked arrangement

Please note that for the Christmas and New Year's period for the booking period 19th of December 2024 until 4th of January 2025 the following cancellation terms are applicated:

A cancellation is possible free of charge until 3 months before arrival.

• 3 months to 1 month before arrival:
  40 % cancellation fee of the total arrangement
• 1 month to 1 week before arrival:
  70 % cancellation fee of the total arrangement
• Final week before arrival:
  90 % cancellation fee of the total arrangement
• No show or early departures:
  total price of the booked arrangement

Please note that these cancellation fees are independent from the actual booking situation of the cancelled period.

BOOKING CANCELLATION policies
For the summer season 2025

If, for whatever reason, you wish to cancel your booking up to 2 weeks before your arrival date, we will not charge any cancellation fee.

• 2 weeks to 1 week before arrival:
  70 % cancellation fee of the total arrangement
• Final week before arrival:
  90 % cancellation fee of the total arrangement
• No show or early departures:
  total price of the booked arrangement

Dogs

Dogs are more than welcome in our establishment. We hope you understand that certain room categories do not permit dogs. We will happily inform you of our current dog fees upon request. Bringing dogs into the restaurant and into the wellness area is not permitted. We reserve the right, if necessary, to charge separately for cleaning costs. Thank you for your understanding.

Parking

There are open parking spaces available for your car right by the hotel free of charge.
In addition we offer garage parking spaces. We charge Euro 17,- per night for the closed garages directly at the hotel.
Please contact us in advance if we may reserve a garage parking space for you.

TRAVEL CANCELLATION INSURANCE

We suggest taking out a travel insurance policy through Europäische Reiseversicherung. That's why we offer you “Hotelstorno Premium” travel cancellation insurance.

> More information about Europäische Reiseversicherung

More than just cancellation insurance (with no deductible). Hotelstorno Plus also covers travel interruption, additional costs due to delayed arrival or unwanted holiday extension, as well as search and rescue costs. This insurance provides coverage for a trip of up to 31 days in Europe.

Of course, we are also here to help you in person.

Covid-19 diseases are covered by the European travel insurance.

Please find all details here.

OUR BANK DETAILS

Raiffeisenbank Lech
SWIFT CODE/BIC: RVVGAT2B449
IBAN: AT88 3744 9000 0001 4225
Legal domicile: Bludenz/Vorarlberg